Pricing

Query Subscriptions: The Foundation of ET Ducky

Every plan includes the full diagnostic engine: kernel-event capture on every endpoint, root cause analysis on every alert, behavioral detections, remote desktop, scripts, alerts, and fleet management. Plans differ only in how many AI diagnostic queries you run per month.

What Are Queries Used For?

Desktop Monitoring

Ask questions during local ETW monitoring sessions on your machine

Live Query Sessions

Interactive troubleshooting on single remote agents (1 query per session)

Multi-Agent Queries

Query multiple devices simultaneously (1 query per device)

Cross-Correlation

Analyze events across multiple agents with correlation (1 query per device)

Alert Analysis

Automated root cause analysis for triggered alerts (1 query per alert)

Free

$0 /month

Bring Your Own API Key

Full ETW monitoring capabilities
Local event correlation
Use your own API key (Anthropic, OpenAI, Copilot supported)
Desktop app and agent support
Unlimited live sessions
Organization support
No query limits with your own key

Professional

$39 /month

1,000 Queries Per Month

Everything in Free
Cloud-based event processing
No API key needed
Desktop + agent + alert support
Multi-agent query sessions
Cross-correlation analysis
Priority support
Usage analytics dashboard
20 free agents per subscribed member
Queries & agents pool across your org

Business

$99 /month

5,000 Queries Per Month

Everything in Professional
5x query capacity
Team collaboration tools
Advanced event correlation
Historical analytics
Automated alert analysis
Dedicated support channel
20 free agents per subscribed member
Queries & agents pool across your org

Enterprise

$249 /month

50,000 Queries Per Month

Everything in Business
50x query capacity
Enterprise-scale monitoring
Custom integrations
Advanced multi-agent correlation
SLA guarantee
White-glove support
20 free agents per subscribed member
Queries & agents pool across your org
Organization-wide analytics

Organization Quota Pooling

When multiple users join an organization, their individual query quotas and free agent seats automatically combine into shared pools that any member can use across all use cases.

How It Works

Each subscribed member contributes their query quota and 20 free managed agent seats to the organization
Any member can use queries and agents from the shared pools
Queries work across Desktop app, agents, multi-agent sessions, and alerts
Example: 3 Professional users = 3,000 queries/month + 30 free managed agents for the entire organization
Real-time quota tracking shows organization-wide usage for both queries and agent seats

Query Usage Examples

Understanding how queries are consumed helps you choose the right subscription tier:

Use Case	Query Cost	Example
Desktop Monitoring	1 query per question	"Why is this application crashing?" = 1 query
Single Agent Query	1 query per session	Live troubleshooting on one server = 1 query
Multi-Agent Session	1 query per device	Query 5 web servers simultaneously = 5 queries
Cross-Correlation	1 query per device	Correlate events across 3 database servers = 3 queries
Alert Root Cause	1 query per alert	Automated analysis of disk space alert = 1 query

Frequently Asked Questions

What counts as a query?

Each request to process correlated ETW events through the ET Ducky API server counts as one query. This includes diagnostic requests from the Desktop app, live session queries from agents, multi-agent queries (1 per device), cross-correlation analysis (1 per device), and automated alert analysis.

Can I use queries with both the Desktop app and agents?

Yes. Your query subscription provides a shared pool that works with the Desktop application, all deployed agents, multi-agent queries, cross-correlation sessions, and automated alert analysis. All queries count against the same monthly quota regardless of source.

What happens if I exceed my quota?

Once your monthly quota is reached, cloud-based processing will be paused until the next billing cycle. You can upgrade at any time, or switch to BYOK mode with the Free tier.

Do queries reset monthly?

Yes. Your query quota resets at the start of each billing cycle. Unused queries do not roll over.

What about data retention?

All plans include 14-day data retention at no cost. You can extend retention to 90 days, 1 year, or 2 years with the Data Retention add-on, billed per managed agent per month. See the Data Retention tab for pricing details.

How does organization quota pooling work?

When multiple users join an organization, their individual query quotas and free agent seats combine into shared pools. For example, if 3 users each have Professional plans (1,000 queries each), the organization gets a pool of 3,000 queries and 30 free managed agents that any member can use for desktop monitoring, agent queries, multi-agent sessions, cross-correlation, or alert analysis.

Ready to Get Started?

Choose your query subscription to deploy your first twenty agents for free!

Agent Pricing

Purchase agent seats (required for managed agents). Volume pricing is applied automatically.

ET Ducky uses a simple per-agent model for managed agents (Windows Service). Desktop agents (the Windows app) are free and unlimited.

Managed Agents (Service)

Shared / Entry: 20 agents free per subscribed user, then $5/agent/month
Dedicated Tier 1 (100–999): $4/agent/month
Dedicated Tier 2 (1,000–9,999): $3/agent/month
Dedicated Tier 3 (10,000+): $2/agent/month

Desktop Agents (App)

Price: Free (unlimited)
Use case: Deep-dive troubleshooting and interactive sessions when you need it

Annual billing: Save 15% on your agent and platform costs when billed annually.

What counts as a “Managed Agent”?

A managed agent is a Windows Service installed on servers or workstations that performs health monitoring, optional ETW collection, alert evaluation, and remote configuration.

Data retention add-on: Extend data retention beyond the default 14 days with per-agent pricing starting at $0.50/agent/month. See the Data Retention tab for full pricing.

Tip: Use the Calculator tab to estimate your monthly or annual total (platform + agents + hosting + retention).

Cloud Hosted Deployment

Fully-managed infrastructure by ET Ducky. Deploy agents, we handle everything else. Requires a query subscription to power diagnostics and analysis.

Zero infrastructure management
Automatic updates and scaling
Built-in high availability
AI processing included in query subscription
Get started in under 1 hour

Note: Cloud hosted agents require both a query subscription (for diagnostics) and agent seats. Hosting infrastructure is included at no additional cost. Query subscriptions are covered in the Query Subscriptions tab.

Agent Seat Pricing

20 agents per subscribed user are FREE! Pay only for agents beyond your free allowance. Org members without their own subscription do not add free agents.

11-99 agents

$5/agent/mo

$4.25 annual

100-999

$4/agent/mo

$3.40 annual

1,000-9,999

$3/agent/mo

$2.55 annual

10,000+

$2/agent/mo

$1.70 annual

Save 15% with annual billing

Example Monthly Costs

Note: Add your query subscription cost separately

50 agents

40 billable × $5 = $200

$200/month

$170/mo with annual

+ query subscription

POPULAR

120 agents

110 billable × $4 = $440

$440/month

+ query subscription

5,000 agents

4,990 × $3 = $14,970

$14,970/month

+ query subscription

25,000 agents

24,990 × $2 = $49,980

$49,980/month

+ query subscription

Ready to Get Started?

Start with a query subscription, then deploy 20 free agents per subscribed user

Choose Query Subscription

Local-First Deployment

Run the complete ET Ducky stack — API, database, and dashboard — on your own infrastructure with Docker Compose. One flat price, unlimited agents. Your monitoring data stays on your network.

Unlimited agents: one flat monthly price, no per-agent fees and no agent-count tiers
Your infrastructure: your servers or your cloud account, deployed with a ready-made Docker Compose bundle
Your data: telemetry, events, and diagnostics live in your database and never transit ET Ducky's cloud
Unlimited AI queries with BYOK: bring your own Anthropic/OpenAI key and pay your AI provider directly — no query subscription needed
Optional query subscription: prefer not to manage AI keys? Add any cloud query subscription to your local instance instead
Same sign-in, same accounts: your team signs in to your local instance with their existing ET Ducky accounts

Note: Local-First is not an air-gap product — the instance needs outbound HTTPS for sign-in and license renewal (a short, documented egress list). Everything else stays local.

Local-First Pricing

Unlimited agents

$650/month

$552.50/mo with annual billing ($6,630/year)

No setup fee

What's included

Full RMM feature set for unlimited agents
Docker image + Compose deployment bundle
Signed subscription license file
Updates from our image registry — upgrade on your schedule
Automatic pre-upgrade database backups
Business-hours email/ticket support

Save 15% with annual billing

Optional Add-Ons

Add-on	Price	Details
Guided setup	$2,500 one-time	An ET Ducky engineer takes your team through the entire installation — server prep, deployment, TLS, sign-in, and first agent enrollment. Entirely optional: the self-serve setup guide covers the same ground.
Query subscription	See Query Subscriptions tab	Alternative to BYOK: AI diagnostics billed through ET Ducky instead of your own provider key. With BYOK, queries are unlimited and this is unnecessary.
Data retention	Self-managed	Retention on a local instance is limited only by your own disk — no retention add-on required.

What You'll Need

A Docker host: Linux x64 with Docker Engine + Compose v2, or Windows Server 2022+ with Docker Desktop
Starting size 4 vCPU / 8 GB RAM / 100 GB disk — see the setup guide for sizing guidance as your fleet grows
A DNS name for the instance and a TLS reverse proxy (recommended)
Outbound HTTPS for sign-in, licensing, and image pulls (full egress list in the docs)
For AI features: your own Anthropic/OpenAI API key (BYOK) or a query subscription

The bundled database runs alongside the API on the same host. Full server requirements and step-by-step setup: Local-First deployment guide.

Ready to Run ET Ducky on Your Infrastructure?

Purchase online in minutes — select a billing period and check out

Monthly — $650/mo Annual — $6,630/yr (save 15%)

Purchase Local-First

Data Retention Add-On

By default, ET Ducky retains diagnostic data for 14 days at no additional cost. Extend retention to keep historical events, health metrics, correlations, and session data longer for trend analysis, compliance, and root-cause investigations.

Per-agent pricing — retention is billed per managed agent per month. The quantity auto-syncs as you add or remove agents.

Default

14 days

Free

Included with all plans

✓ Events & event batches

✓ Health metrics & records

✓ Correlations & patterns

✓ Session data

Extended

90 days

$0.50 /agent/mo

Quarterly trend analysis

✓ Everything in default

✓ 90-day event history

✓ Quarterly health trends

✓ Extended correlation data

RECOMMENDED

Annual

1 year

$1.50 /agent/mo

Year-over-year comparison

✓ Everything in 90 days

✓ Full annual event history

✓ Year-over-year health trends

✓ Long-term pattern detection

Maximum

2 years

$2.50 /agent/mo

Compliance & deep history

✓ Everything in 1 year

✓ 2-year complete archive

✓ Multi-year trend baselines

✓ Compliance-ready retention

How Data Retention Works

Per-Agent Billing

Retention is billed per managed agent per month via Stripe. When you add or remove agents, the quantity on your retention subscription auto-syncs within seconds.

Automatic Purging

A background service runs daily at 3 AM UTC and removes data older than your retention window. Purges run in small batches to minimize database impact.

What's Retained

Events, event batches, health metrics, health records, event summaries, correlation analyses, detected patterns, ETW correlations, live sessions, and shell command history.

Upgrade Anytime

Switch retention tiers from your Dashboard. Upgrades take effect immediately. Downgrades take effect at the next billing cycle — data beyond the new window is purged at the next daily run.

Example Retention Costs

Monthly cost for retention add-on only (agent seats and platform plan billed separately)

Agents	90 Days ($0.50)	1 Year ($1.50)	2 Years ($2.50)
10 agents	$5/mo	$15/mo	$25/mo
50 agents	$25/mo	$75/mo	$125/mo
200 agents	$100/mo	$300/mo	$500/mo
1,000 agents	$500/mo	$1,500/mo	$2,500/mo

Retention FAQ

What happens if I cancel my retention subscription?

Your retention reverts to the default 14-day window. At the next daily purge (3 AM UTC), data older than 14 days will be removed.

Does retention apply to desktop app data too?

Retention applies to all data stored in the cloud — events from managed agents, desktop app sessions that sync to the cloud, health metrics, correlations, and patterns.

Can I set different retention periods for different data types?

Organization admins can set custom overrides per data category (events, metrics, correlations, session data) that are shorter than or equal to the purchased tier. Contact support for custom configurations.

Is retention included with self-hosted deployments?

Self-hosted deployments control their own data retention through database configuration. The retention add-on and automatic purging are cloud-hosted features only.

Need Longer Retention?

Add data retention from your Dashboard under Subscription settings.

Use the Calculator tab to estimate your total cost including retention.

Pricing Calculator

Estimate your monthly or annual cost based on platform plan, agent count, hosting tier, and data retention.

Hosting

Cloud hosting is included with every plan.

Platform plan

Includes shared query quota for desktop app and agents.

Managed agents

Desktop agents remain free and unlimited (not included here).

Subscribed users

20 free agents per user with a query subscription — 20 free agents included. Adding org members without their own subscription does not add free agents.

Billing

Monthly Annual (15% savings)

Annual billing applies a 15% discount to the recurring total.

Data retention

Billed per managed agent. Auto-syncs when agents are added or removed.

Estimated total

per month

Breakdown

HostingIncluded

Platform plan$0

Free agents included10

Managed agents$0

Data retention$0

Total$0

Feature Comparison

Every plan includes the full diagnostic feature set. Differences are in query volume and concurrency, not capability. Managed agents are sold separately on every paid plan; desktop agents are free and unlimited everywhere.

Comparing ET Ducky to other RMM platforms? See the full RMM pricing comparison with an interactive cost calculator, or the dedicated pricing guides for Kaseya VSA, Datto RMM, and ConnectWise RMM. The RMM Pricing Index lists every platform's rate in one table.

Feature	Free (BYOK)	Professional $39/mo	Business $99/mo	Enterprise $249/mo
AI Queries
Monthly query quota	Unlimited via your API key	1,000	5,000	50,000
API key	Customer-supplied Anthropic / OpenAI / Copilot	Included	Included	Included
Multi-agent correlation	✓	✓	✓	✓
Quota pool across team members	— per-user keys	✓	✓	✓
Agents
Desktop agents (free)	Unlimited	Unlimited	Unlimited	Unlimited
Free managed agent seats per subscriber	—	20	20	20
Additional managed agents	—	$5/agent/mo vol. discounts to $2	$5/agent/mo vol. discounts to $2	$5/agent/mo vol. discounts to $2
Diagnostics & Live Sessions
Live Query Sessions (AI)	✓	✓	✓	✓
Approved script execution (PowerShell / CMD)	✓	✓	✓	✓
Bidirectional file transfer	✓	✓	✓	✓
Browser-based remote desktop	✓	✓	✓	✓
Multi-agent broadcast (shell + push)	✓	✓	✓	✓
30+ ETW providers, configurable	✓	✓	✓	✓
Monitoring & Security
Real-time health metrics	✓	✓	✓	✓
Anomaly-triggered ETW flush	✓	✓	✓	✓
Security posture (AV, firewall, BitLocker, UAC, Secure Boot)	✓	✓	✓	✓
Behavioral ransomware detection + auto-isolation	✓	✓	✓	✓
Risk-scored command execution	✓	✓	✓	✓
Alerts & Automation
Rule-based alerts with AI root-cause analysis	✓	✓	✓	✓
Notification channels (Email / Slack / Teams / Webhook)	✓	✓	✓	✓
Ticket-triggered automated troubleshooting	✓	✓	✓	✓
Approved scripts repository	✓	✓	✓	✓
Reports & Analytics
Smart Reports (natural-language report builder)	✓	✓	✓	✓
Historical AI Analysis	✓	✓	✓	✓
Data Explorer (visual query builder)	✓	✓	✓	✓
KB Documentation (auto-recorded from ETW)	✓	✓	✓	✓
Team & Multi-Tenancy
Auto-provisioned subdomain (`etd-XXXXXX.etducky.com`)	✓	✓	✓	✓
Custom subdomain rename	✓	✓	✓	✓
Multiple Clerk orgs per subdomain (MSP mode)	✓	✓	✓	✓
Custom domain mapping (CNAME)	✓	✓	✓	✓
SAML 2.0 SSO & SCIM provisioning	via Clerk	via Clerk	via Clerk	via Clerk
Audit log of every command / lift / config change	✓	✓	✓	✓
Integrations
Jira / ServiceNow ticketing	✓	✓	✓	✓
Native ET Ducky tickets	✓	✓	✓	✓
Script repos (GitHub / Azure Blob / HTTP)	✓	✓	✓	✓
Data Retention
Default retention	14 days	14 days	14 days	14 days
Extended retention available (90d / 1y / 2y)	—	$0.50 – $2.50 per agent / mo	$0.50 – $2.50 per agent / mo	$0.50 – $2.50 per agent / mo
Support
Email support	✓	✓	Priority	Dedicated channel
Annual billing discount (15%)	—	✓	✓	✓

The differentiator across plans is query capacity and support tier, not feature access. If your team's diagnostic load fits BYOK, every paid feature is still available — you just bring your own API key. Upgrade only when the cloud-managed query pool makes sense for your workflow.