Pricing
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Optional AI Query Subscriptions
Every plan includes the full diagnostic engine: kernel-event capture on every endpoint, root cause analysis on every alert, behavioral detections, remote desktop, scripts, alerts, and fleet management. Plans differ only in how many AI diagnostic queries you run per month.
One Windows or Linux server costs $5 a month with no query subscription. Each agent seat includes 100 AI queries a month.
What Are Queries Used For?
Desktop Monitoring
Ask questions during local ETW monitoring sessions on your machine
Live Query Sessions
Interactive troubleshooting on single remote agents (1 query per session)
Multi-Agent Queries
Query multiple devices simultaneously (1 query per device)
Cross-Correlation
Analyze events across multiple agents with correlation (1 query per device)
Alert Analysis
Automated root cause analysis for triggered alerts (1 query per alert)
Free
Bring Your Own API Key
- Full ETW monitoring capabilities
- Local event correlation
- Use your own API key (Anthropic, OpenAI, Copilot supported)
- Desktop app and agent support
- Unlimited live sessions
- Organization support
- No query limits with your own key
Professional
1,000 Queries Per Month
- Everything in Free
- Cloud-based event processing
- No API key needed
- Desktop + agent + alert support
- Multi-agent query sessions
- Cross-correlation analysis
- Priority support
- Usage analytics dashboard
- 20 agent seats included per subscription
- Queries & agents pool across your org
Business
5,000 Queries Per Month
- Everything in Professional
- 5x query capacity
- Team collaboration tools
- Advanced event correlation
- Historical analytics
- Automated alert analysis
- Dedicated support channel
- 20 agent seats included per subscription
- Queries & agents pool across your org
Enterprise
50,000 Queries Per Month
- Everything in Business
- 50x query capacity
- Enterprise-scale monitoring
- Custom integrations
- Advanced multi-agent correlation
- SLA guarantee
- White-glove support
- 20 agent seats included per subscription
- Queries & agents pool across your org
- Organization-wide analytics
Organization Quota Pooling
Query subscriptions are optional, and anyone can join your organization without one. Each query subscription adds its query quota to the shared query pool and 20 agent seats at no extra cost to the workspace agent pool, and any member can use both pools across all use cases.
How It Works
- Each query subscription contributes its query quota and 20 included agent seats to the organization
- Any member can use queries and agents from the shared pools, with or without a subscription of their own
- Queries work across Desktop app, agents, multi-agent sessions, and alerts
- Example: 3 Professional subscriptions = 3,000 queries/month + 60 included agent seats for the entire organization. More users can join without a subscription and share the same pools.
- Real-time quota tracking shows organization-wide usage for both queries and agent seats
- Purchased agent seats each add 100 AI queries per month to the shared pool. The 20 seats included with each query subscription do not add queries.
Query Usage Examples
Understanding how queries are consumed helps you choose the right subscription tier:
| Use Case | Query Cost | Example |
|---|---|---|
| Desktop Monitoring | 1 query per question | "Why is this application crashing?" = 1 query |
| Single Agent Query | 1 query per session | Live troubleshooting on one server = 1 query |
| Multi-Agent Session | 1 query per device | Query 5 web servers simultaneously = 5 queries |
| Cross-Correlation | 1 query per device | Correlate events across 3 database servers = 3 queries |
| Alert Root Cause | 1 query per alert | Automated analysis of disk space alert = 1 query |
Frequently Asked Questions
What counts as a query?
Each request to process correlated ETW events through the ET Ducky API server counts as one query. This includes diagnostic requests from the Desktop app, live session queries from agents, multi-agent queries (1 per device), cross-correlation analysis (1 per device), and automated alert analysis.
Can I use queries with both the Desktop app and agents?
Yes. Your query subscription provides a shared pool that works with the Desktop application, all deployed agents, multi-agent queries, cross-correlation sessions, and automated alert analysis. All queries count against the same monthly quota regardless of source.
What happens if I exceed my quota?
Once your monthly quota is reached, cloud-based processing will be paused until the next billing cycle. You can upgrade at any time, or switch to BYOK mode with the Free tier.
Do queries reset monthly?
Yes. Your query quota resets at the start of each billing cycle. Unused queries do not roll over.
What about data retention?
All plans include 14-day data retention at no cost. You can extend retention to 90 days, 1 year, or 2 years with the Data Retention add-on, billed per managed agent per month. See the Data Retention tab for pricing details.
How does organization quota pooling work?
Query subscriptions are optional, and users can join an organization without one. Each query subscription adds its queries to the shared query pool and 20 agent seats at no extra cost to the workspace agent pool. For example, if 3 users each have Professional subscriptions (1,000 queries each), the organization gets a pool of 3,000 queries and 60 included agent seats that any member can use for desktop monitoring, agent queries, multi-agent sessions, cross-correlation, or alert analysis. Purchased agent seats add 100 AI queries each on top of that pool.
Ready to Get Started?
Add a query subscription when you want AI queries. Every query subscription includes 20 agent seats at no extra cost.
Agent Pricing
ET Ducky uses a simple per-agent model for managed agents (Windows Service). Desktop agents (the Windows app) are free and unlimited.
Managed Agents (Service)
- Shared / Entry: $5/agent/month, and every query subscription includes 20 agent seats at no extra cost
- Dedicated Tier 1 (100–999): $4/agent/month
- Dedicated Tier 2 (1,000–9,999): $3/agent/month
- Dedicated Tier 3 (10,000+): $2/agent/month
Included AI queries: Each purchased agent seat adds 100 AI queries per month to your organization's shared query pool. The 20 seats included with each query subscription do not add queries.
Desktop Agents (App)
- Price: Free (unlimited)
- Use case: Deep-dive troubleshooting and interactive sessions when you need it
What counts as a “Managed Agent”?
A managed agent is a Windows Service installed on servers or workstations that performs health monitoring, optional ETW collection, alert evaluation, and remote configuration.
Data retention add-on: Extend data retention beyond the default 14 days with per-agent pricing starting at $0.50/agent/month. See the Data Retention tab for full pricing.
Tip: Use the Calculator tab to estimate your monthly or annual total (platform + agents + hosting + retention).
Cloud Hosted Deployment
Fully-managed infrastructure by ET Ducky. Deploy agents, we handle everything else. Each agent seat includes 100 AI queries per month, and an optional query subscription adds more for diagnostics and analysis.
- Zero infrastructure management
- Automatic updates and scaling
- Built-in high availability
- AI processing included with agent seats and query subscriptions
- Get started in under 1 hour
Note: Cloud hosted agents need agent seats, starting at $5 per agent per month (15% off with annual billing), and each seat includes 100 AI queries per month. Query subscriptions are optional, and each one adds 20 agent seats at no extra cost. Hosting infrastructure is included at no additional cost. Query subscriptions are covered in the Query Subscriptions tab.
Agent Seat Pricing
Every query subscription includes 20 agent seats at no extra cost. Pay only for agents beyond the included seats. Query subscriptions are optional, and org members without their own subscription do not add included seats.
Each purchased agent seat includes 100 AI queries per month, added to your organization's shared query pool. The 20 seats included with each query subscription do not add queries.
Save 15% with annual billing
Example Monthly Costs
Note: Add your query subscription cost separately
Ready to Get Started?
Pay per agent, and add an optional query subscription for AI queries. Each one includes 20 agent seats at no extra cost.
Choose Query Subscription